Who we are, which is manifested by how we act, is more important to our company, customers and other stakeholders than what we do because our behavior, attitudes and actions represent what is distinctive about Zeller Corporation and its employees.
Everyone at Zeller takes great pride in how we treat people inside and outside the company and how we do business, especially our friendly and respectful culture, reputation for reliability, and level of responsiveness.
Proud Heritage–A company you can depend on.
Zeller’s longevity puts customers at ease. We’re entrepreneurs but not a startup. We’re highly innovative but not an incubator business. We take our share of risks but we’re financially sound. We have a long history of stability based on delivering customer-focused, value-add solutions since 1961 but we continue to innovate and lead the way. Zeller has name recognition but has also acquired new companies. So while we are very proud of our history and heritage, we continue to reinvent ourselves as we help shape the industry and extend our reach to global markets.
People You Like Doing Business With–We like what we do.
Zeller’s employees are the catalyst for making good things happen, especially when it comes to ensuring that our customers achieve their goals. The concept is easy enough to understand—when our customers are successful, we are successful.
Zeller is able to attract and retain the best people because it offers a work environment that supports and encourages our employees to achieve their professional and personal goals and allows passionate, dedicated employees to flourish. We hire people who believe in themselves and who understand and embrace the principle that customers drive the business and help us make decisions every day.
Committed to Your Success–An exemplary customer-focused company.
Everything we do for the customer has one purpose–to help them achieve their goals. We recognize the uniqueness of each customer, the challenges they face, and the multiple levels of criteria that must be met. By focusing on that, we ensure our customer’s success.
We stand behind everything we promise because we know we can back up what we commit to. Zeller’s reputation for high-quality products, cost-effective solutions, timely delivery, and superior technical support and training is one of the best, if not the best, in the industry. We also recognize that there is always room for improvement.
Accountability–It takes a whole company to serve a customer well.
Accountability to our customers is without question one of the most important precepts of our company. For that reason, accountability also reigns supreme within the company. To us, being accountable for what we say and do is much more than a corporate value; it’s a way of life, the foundation of our corporate philosophy, and an important manifestation of our commitment to excellence.
To be accountable to our customers, each and every employee must be accountable as well. We believe it takes a company, a whole company, to serve a customer well. At Zeller, customer service is everyone’s job. Employees work together in teams to solve challenges and go above and beyond customer expectations.
Access to Knowledge–A knowledgeable resource to complement yours.
At Zeller, access to knowledge is central to our culture, corporate values and core competencies. Knowledge serves one purpose at Zeller—to serve the customer better. A significant number of Zeller’s employees are engineers. In addition to our in-house capacity to help our customers solve their most pressing technical problems, we also tap the technical expertise and resources of our “Best in Class” Solution Partners. We frequently participate in suppliers’ product development processes. These valuable partner-supplier-customer relationships expand our knowledge base and enable us to offer competitive pricing to our customers.
Breadth and Depth of Products and Services–We do it all.
Zeller Corporation has advanced expertise based on years of experience in meeting the needs of customers. In addition to being a full-line distributor of high-tech electrical and mechanical components, we provide customized solutions for industrial automation and controls, motion control, vision inspection, and process control for multiple industries in the private and public sectors.
The breadth and depth of Zeller’s product knowledge and technological expertise, combined with our access to a wide range of “Best in Class” suppliers and their expertise, significantly enhances our ability to deliver The Right Solution For You^SM^. These core competencies also foster tremendous creativity and innovative thinking, all of which leads to multiple, scalable solutions that reduce risk for our customers and save them time and money.
Dedicated to Our Communities–Healthy companies mean healthier communities.
Being a good corporate citizen not only benefits the communities in which we live and work, it gives our employees a sense of pride in working at Zeller and the role they play in the company’s philanthropic efforts. Zeller gives back to the community by donating a percentage of its sales to numerous charities and organizations in the cities in which we live. We also share our space by allowing community organizations to use our facilities for meetings and other activities.
We are particularly proud of our long-term participation and support of the Hillside Work-Scholarship Connection. This program supports middle and high school students in Rochester and Syracuse, New York, who are at risk of dropping out of school. Zeller employees mentor students and provide on-the-job training.